Digital Insights

Curated resources focused on customer experience and digital trends

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Decision Makers

How eBay’s Deniz Ertan nurtures success at work and in the garden

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Article

Unlocking Hidden Growth By Focusing on Value

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REPORT

NEW: 2024 Trust Premium Report

Consumers spend more with trusted brands – how much more is higher than you might think.
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WHAT THE FRAUD?

Live from IMPACT!

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Article

Loyalty Leakage: How Fraudsters Exploit Loyalty Programs

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Event

Relive IMPACT 2024 with essential insights and key takeaways

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Featured Topics

In the bustling world of digital commerce, your customer experience (CX) is like a digital red carpet for your brand — where seamless experiences, personalized service, and speedy delivery are the VIP treatment that turns casual browsers into loyal customers.

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Building trust doesn’t end with just a single transaction – it’s a lifelong journey. Capturing a customer’s lifetime value (CLTV) means cultivating long-term relationships through positive interactions and a pleasant shopping experience.

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Policy abuse is like a game of chess, where fraudsters (and sometimes legitimate customers) challenge retailers by exploiting loopholes to abuse a policy for profit – undermining the integrity of your customer experience and creating a loss of revenue for your business.

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